Refund policy

Right of Withdrawal

Consumers generally have a statutory right of withdrawal when concluding a distance selling transaction. Gölz provides the following information in accordance with the statutory provisions:

Withdrawal Instructions

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Gölz GmbH, Dommersbach 51, D 53940 Hellenthal, Tel. 02482 120, Fax. 02482 12222, Email vki@goelz.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the model withdrawal form provided in section 4.3, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us (Gölz GmbH, Dommersbach 51, 53940 Hellenthal) without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion/Expiration of the Right of Withdrawal

According to § 312g para. 2 BGB, the right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, and for contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Model Withdrawal Form

Gölz provides information about the model withdrawal form in accordance with the statutory provisions as follows. Its use is not mandatory.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

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To

Gölz GmbH

Dommersbach 51

D-53940 Hellenthal

Tel.: +49 2482 120 Email: vki@goelz.de

I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods ___________________________

Received on ________

Name of consumer(s) ________________

Address of consumer(s) ________________

Signature of consumer(s) (only if this form is notified on paper) ________________